About Issue (Unable to access Zoho People account – ‘ Your organizational account already exists’.)

Tips

• If you are the administrator setting up Zoho People, make sure every employee is invited from the Users section.
• Users should log in with the same email address registered in Zoho Accounts.
• If the issue continues after being added, clear your browser’s cache and cookies, or try an incognito or private window.

Frequently asked questions

Why do I see ‘Your organisational account already exists’?

This happens when you are already part of your company’s Zoho organisation, but your administrator has not yet added you as a user in Zoho People.

How do I fix this error?

Ask your Zoho People administrator to add you under the Users section, using the same email address registered in your Zoho Account.

What if the error continues after I’m added?

Try clearing your browser’s cache and cookies, or sign in using an incognito or private browsing window.

Need help?

Still unable to access your Zoho People account? Contact support@thoughtlogik.com or see our Zoho support services.