How to Export Data From Zoho Desk Modules?

Exporting data from Zoho Desk modules lets you take a copy of your tickets, contacts or other records out of the system, for reporting, backup or migration purposes.

How to export data

1. Go to Setup > Data Administration > Export and click New Export.
2. Select the Department and the Module you want to export from.
3. Choose which records to include: All Records, records from a specific view, or records matching criteria you set.
4. Choose whether to export all fields or specific fields only.
5. Set a timeframe if needed, based on created, closed, modified or completed time.
6. Optionally tick Encrypt with Password to protect the file (the password needs at least 8 characters, with uppercase, lowercase, numbers and special characters).
7. Click Export.

What to expect

Data is exported in CSV format only, with a maximum of 50,000 records per export. You need the Export Records permission in your profile to use this feature. Once the export is ready, the download link is valid for 7 days.

Frequently asked questions

What format does Zoho Desk export data in?

CSV format only.

Is there a limit on how much data I can export at once?

Yes. Exports are limited to a maximum of 50,000 records per export.

How long is the download link available?

The download link for a completed export is valid for 7 days.

Need help?

Need help exporting data from Zoho Desk? Contact support@thoughtlogik.com or see our Zoho support services.