How to Add Item

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Introduction

Adding items to your Zoho Commerce store is simple and efficient. Whether you sell physical goods or services, having items properly set up helps UK businesses manage inventory, pricing, tax (including VAT), and boost your online visibility.

Step-by-Step Instructions

  1. Navigate to Items
  • Go to Items in your left‑hand menu.
  • Click the + New Item button to begin.
  1. Enter Primary Details
  • Type: Choose between Goods (physical product) or Service.
  • Name: Use a clear, descriptive title for easy reference and SEO.
  • SKU: Add a unique Stock Keeping Unit for inventory control.
  1. Set Pricing & Tax
  • Selling Price: The amount customers pay.
  • Retail Price: Optionally show manufacturer’s recommended price.
  • Taxation:
    • Select Taxable or Non‑Taxable.
    • For UK businesses, ensure VAT rates are set correctly in Settings → Taxes.
  1. Upload Image
  • Use a high-quality image to enhance product listings and SEO.
  • Opt for a clear, white background if possible.
  1. Configure Inventory & Stock
  • Enable Inventory Tracking for goods.
  • Set Opening Stock, Reorder Level, and select Batch or Serial number tracking if needed.
  1. Add Descriptions & Tags
  • Write a short Item Description for browsing pages.
  • Provide Detailed Description with features, use‑cases, or specifications.
  • Use Tags and Categories (e.g. “furniture, handmade, UK‑made”) to help customers find your items.
  1. SEO Optimisation
  • Enter SEO Title, Keywords, and Description fields.
  • Use primary keywords like “buy furniture online UK” in headings and text.
  1. Customise Additional Options
  • Add Custom Fields for extra info (e.g. care instructions).
  • Enable Returnable if you allow returns.
  • Choose On Sale Badge to highlight discounts.
  1. Save & Publish
  • Review the details and click Save.
  • Ensure Show in Store is toggled to Yes to make it live.

Tips

  • Keep product names short and clear for SEO and user-friendliness.
  • Write unique descriptions – avoid copying manufacturer info to stand out in search.
  • Always upload a product image; listings with photos convert higher.
  • Track VAT carefully – UK businesses must align with HMRC guidelines.
    • Set the correct VAT rate (20%, reduced 5%, or zero-rated).
  • Use Categories and Tags: they help customers filter and improve site SEO.
  • Consider Composite Items if you sell bundles or kits – this auto‑updates stock for each component.

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