How to view Order Details?

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Introduction

Need to check the status of an order or make updates? The Order Details page gives you a complete overview of everything that’s happened with an order — from what was ordered to how it’s shipped and paid for. In this guide, we’ll walk you through how to view and manage order details, confirm or cancel orders, and handle shipping and payments with ease.

Step-by-Step Instructions

1.Viewing Order Details

To get started, simply click on an order ID from your order list. This opens up the Order Details page, where you can see:

  • The products ordered
  • Payment status
  • Total bill amount
  • Current order status

2.Confirming or Canceling an Order

Once the order is placed, you’ll have two options:

  • Click Confirm Order if everything looks good and you’re ready to move forward.\
  • Click Cancel Order if you won’t be able to fulfill the order

Once you confirm an order, the option to Print Invoice becomes available.

3.Exploring the Middle Section

This area provides a snapshot of:

  • Shipping – How and when the order will be delivered
  • Payment – Status of payment for the order
  • Item Cancellation/Return – Any canceled or returned items

4.Shipping Orders

Go to the Shipping tab to find all delivery-related info. You’ll see:

  • Shipping method
  • Estimated delivery time
  • Shipping rate

You can also:

  • Print Packaging Slip – Shows product names and quantities
  • Print Delivery Note – Includes billing/shipping addresses and order summary
  • Click the Ship dropdown button to choose between Ship manually and ship via carrier, depending on the order.

Shipping Manually

If you’re delivering the product yourself or using a local courier:

  1. Select Shipping Manually.

A pop-up will ask you to change the status to Shipped. Click Change Status

3.Choose your carrier (or select Others).

4.Enter the service name, tracking number, dispatch date, and click OK.

Shipping via a Carrier

Using a third-party shipping partner?

  1. If you haven’t already, click Set Up to link a shipping carrier.

2.Select a carrier based on your country and follow the prompts to set it up.

3.Enter and validate your From and To addresses.

4.Choose your parcel type, ship date, and package weight (including dry ice, if needed).

5.Select delivery options and click Get Rate.

6.After reviewing, click Save and Continue.

7.Download and print your shipping label.

 

5.Payment (for Offline Orders)

If the customer paid you outside of the system (e.g., cash or bank transfer), go to the Payment tab and click Mark as Paid.

6.Item Cancellations or Returns

If any items were canceled or returned, you’ll find that information listed clearly in the Item Cancellation/Return section.

7.Notes

At the bottom of the page, there’s a Notes section. You can use this to:

  • Leave messages for the customer
  • Add care instructions or product details

Enable the toggle to send the note as an email to the customer. Don’t forget to click Save to keep your changes

8.Editing Customer Information

On the right-hand side of the Order Details page, you’ll see editable sections for:

  • Customer Name and Contact
  • Shipping Address
  • Billing Address

Just click the pen icon in the top-right corner of the section you want to edit.

Tips

  • Always double-check product availability before confirming an order.
  • If you use manual shipping, keep tracking numbers handy for customer communication.
  • Use the Notes section to personalize your customer experience or clarify special instructions.

Related Articles

User Guide - Previous Orders in Zoho Commerce Next - User Guide How to Manage Products in Zoho Commerce

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