Orders in Zoho Commerce

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Introduction

The Orders section in Zoho Commerce gives you a complete view of every order placed in your store. From payment and shipping to refunds and delivery, you can track it all in one place. This makes managing your store more efficient and helps you stay on top of customer needs.

Step-by-Step Instructions

How to Use the Orders Page

Here’s a step-by-step guide to help you navigate and use the Orders section effectively:

1.Sort Your Orders

Want to view your orders by date or amount?

  • Click the Sort by icon.
  • Choose to sort by Order ID or Order Amount.
  • You can sort in ascending or descending order.

2.Control How Many Orders You See

  • Use the Show dropdown menu to select how many orders appear on each page.

3.Find a Specific Order

  • Use the Search box to locate an order quickly.
  • Just enter the Order ID or the customer’s email address.

4.Use Filters to Narrow Your View

Filters help you quickly find specific types of orders. To apply filters:

  1. Click the Filter icon. You can filter based on all the above mentioned categories.

2.Check the boxes next to the filters you want (such as payment status or shipping status).

  1. Click Find to apply.
  2. Want to start over? Click Clear Filter.
  3. To close the filter panel, click Close Filter in the bottom-right corner.

5.Understand the Orders List

When you open the Orders section, you’ll see a list of all your store’s orders, each with important details:

  • Order ID – A unique number with the date and time of the order.
  • Customer – The name and email address of the buyer.
  • Order Status – Whether the order is confirmed, pending, or delivered.
  • Payment Status – Shows if payment is paid, unpaid, refunded, partially paid, or partially refunded.
  • Shipping Status – Indicates if the order is shipped, delivered, or pending.
  • Amount – The total value of the order in your store’s base currency.

Tips

  • Use filters often to quickly find high-priority orders (like pending shipments).
  • Sorting by amount can help identify your top customers or high-value orders.
  • Search by email if a customer contacts you and you need to pull up their order fast.

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