About Issue (Unable to access Zoho People account – ‘ Your organizational account already exists’.)

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Introduction

If you see the error message “Your organizational account already exists” while trying to access Zoho People, it usually means that you are part of the organisation in Zoho Accounts, but you haven’t been added to the Zoho People account yet.

Step-by-Step Instructions

Why This Happens:

  • You are already a member of your company’s Zoho organisation.
  • However, your administrator has not yet added you as a user in Zoho People.
  • As a result, you are unable to sign in to Zoho People even though your organisation account exists.

Why This Happens:

  • You are already a member of your company’s Zoho organisation.
  • However, your administrator has not yet added you as a user in Zoho People.
  • As a result, you are unable to sign in to Zoho People even though your organisation account exists.

Tips

    • If you are an admin setting up Zoho People, ensure all employees are invited under the Users section.
    • Users should log in using the same email ID registered in Zoho Accounts.
    • If the issue persists after being added, try clearing browser cache/cookies or using an incognito window to log in.
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