Issues faced by users with a rebranded domain ( third-party cookies disabled in browser)

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Introduction

When using a rebranded domain, certain features may not work properly if third-party cookies are disabled in your web browser. Many modern browsers (such as Safari) disable third-party cookies by default, which can cause issues with file uploads, document access, integrations, and more.

Step-by-Step Instructions

Common Issues:

If third-party cookies are disabled, you may face the following problems:

File upload fails when trying to import files in any form.
Profile picture is not displayed when uploaded via accounts.zoho.com.
Unable to open documents uploaded by candidates during onboarding (Zoho Writer will not load).
Mail merge documents in Zoho People cannot be accessed.
Sending documents for e-sign fails because the Zoho Sign site does not load.
Reports fail to load or generate through Analytics integration.

Solution:

To resolve these issues, ensure that third-party cookies are enabled in your browser.

Note: Apple Safari blocks third-party cookies by default. If you use Safari, Chrome, Edge, Firefox, or Opera, follow the steps below to enable them.

Enabling Third-Party Cookies in Your Browser:

Google Chrome:

Open Chrome and click More (⋮) at the top-right corner → Settings.
Scroll down and click Advanced.
Under Privacy and Security, select Content Settings.
Click Cookies.
Enable Allow sites to save and read cookie data.

Mozilla Firefox:

Open Firefox and click More (☰) → Preferences.
Select Privacy & Security from the left panel.
Under Cookies and Site Data, ensure Third-Party Cookies are not blocked.

Microsoft Edge:

Open Edge and click More (⋮) → Settings.
In the left panel, select Site permissions.
Click Cookies and site data.
Turn off Block third-party cookies.

Safari (macOS):

Open Safari and go to the Safari Menu → Preferences.
Click the Privacy tab.
Uncheck:
- Prevent Cross-Site Tracking
- Block All Cookies

Opera:

Open Opera and click the Opera Menu Icon → Settings.
Scroll to Privacy and Security → Site Settings.
Select Cookies and site data.
Enable Allow sites to save and read cookie data and uncheck Block third-party cookies.

Tips

Always refresh the browser after changing cookie settings.
Clear cached data if issues persist.
If your organisation uses strict IT/browser policies, request admin approval to enable third-party cookies.