How to Block Spammers in Zoho Sales IQ

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Block Spammers on Website Live Chat

Purpose: Prevent fake or malicious chats by blocking IP addresses.

 

How to Block an IP Address:

  1. Navigate to Settings > Controls > Blocked IP.
  2. Click Add (top-right).

3. Enter the spammer’s IP address.

4. Choose:

    • Brand (to block on one brand),
    • or All brands (to block across all websites).
    • Optionally, add a comment explaining the reason for the block.

Manage / Unblock IPs:

  • Go to Settings > Blocked IP to view all blocked addresses.
  • Unblock: Toggle the switch OFF.
  • Delete: Hover and click the trash icon to remove completely.

Block Directly From Operator Chat:

  • In a live chat, click the three-dot menu (top right).
  • Select Block IP and confirm.

Block Spammers on Instant Messaging Channels (IM)

 

Applies to: WhatsApp, Facebook, Instagram, Telegram, LINE, WeChat

 

 How to Mark an IM Visitor as a Spammer:

  1. From the operator chat window, click the menu in an active chat.
  2. Select Mark as spam.

3. Choose block duration: 1 day, 3 days, 7 days, or Forever.

4. Optionally add a comment.

5. Click Mark as Spam.

Note:

  • Blocking is only available on active chats.
  • IM visitors won’t know they’re blocked; their messages just won’t be delivered to operators.

 View and Manage Spammers List

 

Go to Settings > Controls > Spammers.

For each spammer, you’ll see:

  • Spammer ID (email, phone, or user ID)
  • Blocked duration
  • Comments count
  • Last updated by

Click a record to see:

  • Comments left by operators
  • Activity timeline

 Approval Settings for Spammer Blocking

 

Settings:


Navigate to Settings > Global Settings > Spammers Approval Configurations.

Options:

  • Approval not needed: Operators can block immediately.
  • Approval needed: Admins must review block requests.

If approval is required:

  • Set a time limit for admin action (during which the user is temporarily blocked).
  • If no action is taken, the block is lifted automatically.

Spammer Use Cases

  • Sending repeated unsolicited promotions.
  • Using abusive or inappropriate language.
  • Non-customer or unrelated interactions.

 Best Practices

  • Review flagged users regularly.
  • Encourage operators to add meaningful block comments.
  • Combine with Profanity Control for better moderation.
  • Focus your team’s energy on high-intent, valuable interactions.
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